FREQUENTLY ASKED QUESTIONS:
How soon will my order ship?
Your order will promptly ship in 1 to 3 business days. Most orders go out the very next day. I'LL work hard to keep my inventory up to date and to ship promptly. If for some reason your item is out of stock or delayed beyond 3 business days we will do our best to contact you promptly.
How do you ship orders?
To save our customers money we usually ship with UPS , FedEx and United States Postal Service (USPS). If you have a preference for one or the other, please contact us when you place your order and we will do our best to fulfill your request. For boxes I used FedEx ground because they are such a big item and for me to keep good prices I need to keep cost down .. so for sets of boxes you will have them in 5 business days once they ship
What is your return policy?
I offer a 30-day money back guarantee. All returns must be in new re-salable condition. Shipping charges are not refundable. Return of opened, damaged and/or installed products are subject to a 30% restocking fee because we cannot sell them as new. Please contact us before you return any item. Please visit our "Shipping & Returns" page on this site for more return information.
Do you ship international?
As of right now, No, I do not ship international...but if there something you must have like my carbon fiber skid plate for the 1250 I under stand please send me a email and we’ll work it out.. send me a email if there a must have and I’ll try my best.. let’s starts with a message ;)
Do you ship for free?
Yes, I offer free standard shipping on orders over $349 USD product value excluding Hawaii, Alaska and Puerto Rico addresses. We cannot do free shipping on states outside the US lower 48. standard shipping can take up to 7 business days and may ship UPS Ground, USPS, FedEx ground First Class, USPS Priority, or USPS Parcel Post. If you are in a hurry, we recommend you select one of the paid faster shipping methods.
Do you have a military discount?
Yes! SIERRA ADV GEAR is proud to support our military! We offer free standard shipping to active service members and veterans across the US lower 48 states on orders over $199 USD of product. We are sorry, windscreens are excluded from this free military shipping offer. To place the order please call us or put your military ID # in the comments box during checkout on our website and we will adjust the order accordingly if it qualifies. Thank you for your service!
Do I have to pay tax?
When you completely fill out our web-site shopping cart tax will be added if it is required by your delivery address. All international orders are required to pay duty and/or customs tax directly to their country upon arrival. Every country has different duty/customs laws and fees. Please check with your local customs office for more information.
Can you label my international shipment as a "gift"?
If I decide to I cannot label international shipments as a gift. If I do this I can be liable for fraud. US Customs, US Postal Service, UPS and the delivery country customs authorities could prosecute you and us in the court of law. I will label each shipment as merchandise. In the event of a warranty repair or exchange we will label the shipment accordingly.
Are you open on weekends?
Truthfully, I do not have a showroom as I work out of my own shop.. I do machining and this is just a side business to help people get great product and price compare to the over head big company’s but I’m here 7 days a week if you got any questions feel free to email or text the number below .. you could call and leave a message but text is much better!
Do you do installs?
Yes I'll install anything I sell. Please text 408-687-2880 schedule an appointment for anything you buy from me and I’ll install on your bike free!
Does the air pump make noise and vibrate much?
Like any compressor make noise but this little thing is not super loud at all it it will never ever get hot and shut off!! It does vibrate a little but this China product is a top of the line pump.. for being China-made it has past anything I have ever seen!!!. Does take about 10 mins to fill a 170 tire but you will not be throwing it away and buying a new one for the next trip! I am sure you buy in confidence
How do I hold the pump while it is on and inflating?
I recommend you just lean it against the tire upright .. it sucks air from each side of the Digital display.. in very dusty conditions put a cloth on the ground then set pump on that :))
Does the Small Pump get warm or hot?
Most compressors yes very and won’t last 10 mins but not Mi iPod it will not get hot and won’t shut off at all all the way to 150 psi
What is the dimensions and weight of the air pump?
It’s the size of a iPhone 6 or 7 standard size and about 1 1/2 thick and then you got the hose on top.. very light maybe 1 pound about the weight of a Apple or orange
I ride a BMW motorcycle. Do you offer a power plug that fits the special German plug style?
Yes, there a few option you can purchase a BMW (European) style plug.
How many amps does the Tire Pump draw?
It don’t, it’s rechargeable and it will air up about six motorcycle tires afterwards simply plug it in to USB charger takes a few hours to charge back up:)) wave of the future :)
The panniers you sell have the best warranty I’ve seen but do I send them to UK or to you if something goes wrong?
If they have a manufacturing defects you send them to be in the U.S I'll repair or replace the box of boxes. If you crash at 60 mph and the box is badly damaged and lid won’t close then like any manufacturer the warranty is no good! That’s operator error.